Refund policy
At Elysian Orchards, we are committed to delivering products that meet the highest standards of freshness, hygiene, and quality. As we deal in premium dry fruits and food items, our return and refund policy is structured in accordance with food safety regulations.
1. Nature of Product
All our products are categorized as perishable food items. In order to maintain hygiene and comply with FSSAI food safety standards, we do not accept returns, exchanges, or refunds once the product has been delivered — except in cases of transit damage or incorrect fulfillment.
2. Damaged, Tampered, or Incorrect Items
If you receive a product that is damaged, tampered with, or incorrect:
- Please inform our support team within 48 hours of delivery.
- Share your Order ID along with a clear unboxing video and photographs of the package.
- Contact us at:
📧 info@elysianorchards.com
📱 +91 7977517979 (WhatsApp)
Once the issue is verified, we will either:
- Ship a fresh replacement at no additional cost, or
- Initiate a full refund to your original payment method.
Claims made after 48 hours of delivery may not be eligible for review.
3. Refund Process
For approved claims:
- Refunds will be processed to the original payment method (Bank / UPI / Card / Wallet).
- Please allow 5–7 business days